Terms of Service

Last updated: December 2025

Welcome to Pointarise! These Terms of Service ("Terms") govern your use of our platform that connects customers with service providers for various services including beauty treatments, home services, education, automotive repairs, healthcare, and more.

By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part of these terms, you may not access our services.

Definitions

"Platform"

Refers to the Pointarise website, mobile application, and related services.

"User"

Any individual or entity that accesses or uses our Platform.

"Customer"

A User who books services through our Platform.

"Service Provider"

A verified professional who offers services through our Platform.

User Accounts and Registration

Account Creation

To access certain features of our Platform, you must create an account. You agree to:

Provide accurate, current, and complete information during registration
Maintain and update your account information to keep it accurate and current
Maintain the security of your password and account credentials
Accept responsibility for all activities under your account
Notify us immediately of any unauthorized use of your account

Account Verification

Service Providers may be required to provide additional verification documents including business licenses, insurance certificates, and professional qualifications. We reserve the right to verify any information provided and may suspend accounts pending verification.

Platform Usage and Conduct

Permitted Use

You may use our Platform to:

Browse and search for available services
Book appointments with verified Service Providers
Communicate with Service Providers through our platform
Leave reviews and ratings for completed services
Manage your bookings and account preferences

Prohibited Activities

You agree not to engage in any of the following prohibited activities:

Violating any applicable laws or regulations
Posting false, misleading, or fraudulent information
Impersonating another person or entity
Harassing, threatening, or abusing other users
Uploading malicious code or viruses
Attempting to gain unauthorized access to our systems
Using automated tools to scrape or collect data
Interfering with the proper functioning of our Platform

Service Bookings and Payments

Booking Process

When booking services through our Platform:

You are entering into a direct agreement with the Service Provider
Payment is processed securely through our payment partners
You will receive confirmation of your booking via email and in-app notifications
Cancellation policies vary by Service Provider and service type

Payment Terms

Payment terms include:

All prices are displayed inclusive of applicable taxes
Payment is due at the time of booking
We may charge additional fees for certain services
Refunds are processed according to our refund policy

Intellectual Property

The Platform and its original content, features, and functionality are owned by Pointarise and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works of our intellectual property without our prior written consent.

Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our Platform, you consent to the collection and use of your information as described in our Privacy Policy.

We implement industry-standard security measures to protect your data, but no method of transmission over the internet is 100% secure.

Limitation of Liability

To the maximum extent permitted by law, Pointarise shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our Platform.

Our total liability for any claim related to our Platform shall not exceed the amount paid by you for services in the 12 months preceding the claim.

Termination

We may terminate or suspend your account and access to our Platform immediately, without prior notice, for any reason, including breach of these Terms.

Upon termination, your right to use our Platform will cease immediately. All provisions of these Terms that should survive termination shall remain in effect.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Jurisdiction], without regard to its conflict of law provisions.

Any disputes arising from these Terms shall be resolved through binding arbitration in accordance with the rules of [Arbitration Organization].

Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or through our Platform. Your continued use of our Platform after such changes constitutes acceptance of the modified Terms.

Contact Information

If you have any questions about these Terms of Service, please contact us:

Email: legal@pointarise.com
Address: Pointarise Inc., Legal Department, 123 Business Street, Tech City, TC 12345